Client Name
Agencies performance Report
Description of performance Report.
| Agent Name | Total Tickets | Resolved Tickets | Open Tickets | Response Time | Resolution Time | CSAT Score | Ticket Category Breakdown | Ticket Priority Breakdown | Fist Response Resolution Rate | Repeat Tickets | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Agent A | 150 | 130 | 30 | 4 hours | 12 hours | 90 % | Software:80, Hardware:40 | high:20,Medium:70,Low:60 | 75 % | 15 |
| 1 | Agent B | 200 | 140 | 20 | 3 hours | 10 hours | 92 % | Software:85, Hardware:45 | high:25,Medium:75,Low:65 | 85 % | 20 |
| 1 | Agent C | 180 | 120 | 10 | 5 hours | 13 hours | 95 % | Software:90, Hardware:50 | high:10,Medium:80,Low:70 | 85 % | 10 |
| 1 | Agent D | 190 | 150 | 40 | 3 hours | 14 hours | 93 % | Software:65, Hardware:35 | high:28,Medium:72,Low:65 | 70 % | 25 |