escalated ticket Report

Description of escalated ticket report details.

Ticket ID Subject Description Priority Status Assigned To Reported By Date Reported Last Updated Escalation Level Escalation Reason Escalation Timestamp Resolution Notes Closure Notes Category Department Customer Feedback Time Spent SLA Breach Related Tickets
1 001 Software Bug Critical bug affecting user interface High In Progress Suppot A Mary Wilson 2024-01-24 6:00 PM 2024-01-24 7:40 PM Level 2 Software Defect 2024-01-24 6:30 PM Debugging code,escalated to devlopment team Awaiting Fix from development team Software IT Neutral 1 hour No 002 003
2 002 Database Issue Database connection failure Medium Waiting for user input Support B John Doe 2024-02-05 9:15 AM 2024-02-05 10:30 AM Level 1 Database Defect 2024-02-05 9:30 AM Checking database configuration Identified configuration issue, fixing now Database IT Positive 1 hour 15 minutes Yes 003 004
3 003 Network Problem Slow internet connection Low Resolved Support C Emily Johnson 2024-02-10 3:45 PM 2024-02-10 4:30 PM Level 1 Network Issue 2024-02-10 4:00 PM Checking network devices Rebooted router, issue resolved Network IT Positive 45 minutes No 004 005
4 004 Hardware Failure Computer not booting up High In Progress Support A Michael Smith 2024-02-15 8:00 AM 2024-02-15 9:30 AM Level 2 Hardware Issue 2024-02-15 8:30 AM Diagnosing hardware components Identified faulty RAM, replacing Hardware IT Neutral 1 hour 30 minutes No 005 006