department performance Report

Description of department performance report details.

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Department Name Total Tickets Oen Tickets Closed Tickets Pending Tickets Aveage Resolution Time Escalated Tickets High Priority Tickets Low Priority tickets Response Time CSAT Score First-Contact Resolution Rate Reopened Tickets Assigned Tickets/th> Overdue Tickets Ticket Categories Top Requesters Peak Ticket Hours SLA Compliance Employee Productivity Metrics
1 IT Support 500 50 450 30 8 hours 15 120 60 4 hours 85% 70% 10 100 5 Software:250,Hardware:150,Network:100 John Doe(50 Tickets)
Jane Smith(40 tickets)		 10 AM - 2 PM 90% Ticket per Employee:25
2 HR 600 60 550 40 7 hours 25 130 50 3 hours 85% 60% 30 90 8 Software:280,Hardware:180,Network:80 Smiji(40 Tickets)
Smith(30 tickets)		 10 AM - 1 PM 80% Ticket per Employee:35
3 Finance 550 70 400 40 7 hours 25 140 80 3 hours 95% 90% 40 120 10 Software:280,Hardware:250,Network:200 Arun(55 Tickets)
John(50 tickets)		 9 AM - 2 PM 80% Ticket per Employee:45