Priority ticket Report

Description of priority ticket details.

Ticket ID Subject Description Requester Assignee Priority Status Created Date Last Updated Date Due Date Category Type Comments/Notes Resolution Time Response Time SLA Breach Tags/Labels Related Tickets CSAT Score Attachments Custom Fields
1 001 Software Bug Critical bug affecting user interface Mary Wilson Support A High In Progress 2024-01-24 6:00 PM 2024-01-24 7:40 PM 2024-01-24 6:30 PM Software Debugging code, escalated to development team 1 hour 40 minutes 30 minutes No Software, Bug 002 003 Neutral No Software Version: 2.1.3
2 002 Database Issue Database connection failure John Doe Support B Medium Waiting for user input 2024-02-05 9:15 AM 2024-02-05 10:30 AM 2024-02-05 9:30 AM Database Checking database configuration 1 hour 15 minutes 1 hour 15 minutes Yes Database, Issue 003 004 Positive Yes ----
3 003 Network Problem Slow internet connection Emily Johnson Support C Low Resolved 2024-02-10 3:45 PM 2024-02-10 4:30 PM 2024-02-10 4:00 PM Network Rebooted router, issue resolved 45 minutes 45 minutes No Network, Problem 004 005 Positive No ser Impact: High
4 004 Hardware Failure Computer not booting up Michael Smith Support A High In Progress 2024-02-15 8:00 AM 2024-02-15 9:30 AM 2024-02-15 8:30 AM Hardware Identified faulty RAM, replacing 1 hour 30 minutes 30 minutes No Hardware, Failure 005 006 Neutral No -----