ticket source Report

Description of ticket source report.

Ticket ID Title/Summary Status Priority Assignee Reporter Creation Date Last Modified Date Source Categroy/Type Description Resolution Comments/Notes Assigned Group Due Date Tags/Labels Customer Information Ticket Source Metrics Custom Fields
1 001 Software Bug - UI Issue In Progress High Support Team A Mary Wilson 2024-01-24 6:00 PM 2024-01-24 7:40 PM Web Form Bug Users are facing difficulties navigating the user interface due to unexpected behavior. Escalated to development team for further investigation. Awaiting replacement parts Support 2024-01-30 Network Admin User: John Doe, Email: john@example.com UI, Bug Web Form submission
2 002 Database Connectivity Problem Waiting for User Input Medium Support Team B John Doe 2024-02-05 9:15 AM 2024-02-05 10:30 AM Email Technical Issue The application is unable to establish a connection with the database server. Waiting for user to provide required information. Monitoring network stability Support 2024-02-10 Database, Connectivity User: Emily Johnson Email: emily@example.com Email thread Network Configuration: VLAN
3 003 Network Outage Resolved High Support Team C Emily Johnson 2024-02-10 3:45 PM 2024-02-10 4:30 PM Phone Call Infrastructure Users are experiencing complete loss of network connectivity. Rebooted router to restore connectivity. Monitoring network stability Infrastructure 2024-02-20 Network, Outage User: Michael Smith, Email: michael@example.com Phone call record Software Version: 2.3.1, User Impact: Medium
4 004 Hardware Malfunction - Server Failure In Progress High Support Team A Michael Smith 2024-02-15 8:00 AM 2024-02-15 9:30 AM Web Form Hardware Issue The server has crashed, impacting service availability. Identified faulty RAM module and replacing. Awaiting replacement parts IT Support 2024-02-20 Hardware, Failure User: Mary Wilson, Email: mary@example.com Web Form submission Billing System: Legacy, Data Center: B2