Client Name
ticket volume Report
Description of ticket volume report.
| Ticket ID | Subject/Title | Status | Priority | Categroy/Type | Assignee | Reporter | Creation Date | Last Update Date | Resolution Date | Due Date | Comments/Notes | Attachments | Tags | Time Spent | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 001 | Software Bug - UI Issue | In Progress | High | Bug | Support Team A | Mary Wilson | 2024-01-24 | 2024-01-25 | 2024-01-30 | Escalated to development team for further investigation. | No | UI, Bug | 3 hours | |
| 2 | 002 | Database Connectivity Problem | Waiting for User Input | Medium | Technical Issue | Support Team B | John Doe | 2024-02-05 | 2024-02-06 | 2024-02-10 | Waiting for user to provide required information. | No | Database, Connectivity | 4 hours | |
| 3 | 003 | Network Outage | Resolved | High | Infrastructure | Support Team C | Emily Johnson | 2024-02-10 | 2024-02-10 | 2024-02-10 | 2024-02-15 | Rebooted router to restore connectivity. | No | Network, Outage | 1 hour |
| 4 | 004 | Hardware Malfunction - Server Failure | In Progress | High | Hardware Issue | Support Team A | Michael Smith | 2024-02-15 | 2024-02-16 | 2024-02-20 | Identified faulty RAM module and replacing. | No | Hardware, Failure | 5 hours |